Privacy Policy

Privacy Policy – Magic Souq

At Magic Souq, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our store.

1. Information We Collect

When you interact with Magic Souq, we may collect:

  • Personal Information: Name, email address, billing and shipping address.

  • Payment Information: Credit/debit card details or other payment method details (processed securely through trusted payment gateways).

  • Device Information: IP address, browser type, operating system, and browsing behavior on our site.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about your purchases, offers, and updates.

  • Improve our website, products, and services.

  • Comply with UAE laws and regulations.

3. Sharing Your Information

We do not sell or trade your personal data. However, we may share your information with:

  • Service Providers: Payment processors, shipping partners, and IT service providers who help us run our store.

  • Legal Authorities: If required by law or to protect our legal rights.

4. Cookies & Tracking Technologies

Magic Souq uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We take appropriate security measures to protect your personal data. All payment transactions are encrypted and handled securely by our payment providers.

6. Your Rights

As a customer in the UAE, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your data (subject to legal or transactional requirements).

7. Children’s Privacy

Magic Souq does not knowingly collect information from children under the age of 13. If you believe your child has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: support@magicsouq.com
📍 Office Address: Office 2107, Business Bay Tower B, Dubai, United Arab Emirates